Terms of service
3.1 Introduction
Welcome to Journals & Joy.
These Terms & Conditions govern your use of the Journals & Joy website and your purchase of products and services through our website.
By using our website or placing an order, you agree to these Terms & Conditions.
3.2 About Journals & Joy
Journals & Joy is a creative faith-based journaling brand offering products and resources designed to encourage creativity, reflection, Bible engagement and personal growth.
Our offerings may include physical products, digital products, personalised products, seasonal collections and subscription-based experiences.
3.3 Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and availability are accurate.
Please note that:
- Colours may vary between screens and physical products.
- Handmade or curated products may contain minor variations.
- Product dimensions may vary within reasonable manufacturing tolerances.
- Availability may change.
We will correct material errors when identified.
3.4 Prices
Prices are displayed in South African Rand (ZAR) unless otherwise stated.
Prices may change from time to time.
A price change will not affect an order already accepted and paid for, except where required by law or where an obvious pricing error has occurred.
3.5 Placing an Order
When you submit an order, you are requesting to purchase the selected products.
An order is accepted once payment has been successfully received and the order has been confirmed.
We may decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- There is an obvious pricing or product description error
- Payment cannot be verified
- Fraudulent activity is reasonably suspected
- We cannot fulfil the order
If payment has already been received, applicable refund rights will apply.
3.6 Payment
Payment must be successfully completed before an order is processed unless another arrangement has been agreed in writing.
Available payment methods will be displayed at checkout.
3.7 Shipping
Shipping is governed by our Shipping & Delivery Policy.
Delivery times are estimates unless specifically stated otherwise.
3.8 Intellectual Property
All original Journals & Joy content remains the intellectual property of Journals & Joy or its relevant licensors unless otherwise stated.
This includes:
- Logos
- Illustrations
- Artwork
- Journal designs
- Digital products
- Templates
- Written content
- Photography
- Graphics
- Branding
- Website content
Our content may not be reproduced, redistributed, resold or commercially exploited without written permission.
3.9 Digital Products
Digital products are licensed to the purchaser for personal use unless a separate licence has been granted.
Digital products may not be:
- Resold
- Shared publicly
- Uploaded to file-sharing platforms
- Distributed commercially
- Used to create competing products
- Claimed as the purchaser's own work
3.10 Website Use
You agree not to:
- Misuse our website
- Attempt unauthorised access
- Interfere with website functionality
- Upload malicious software
- Copy website content for commercial purposes
- Use the website for fraudulent purposes
3.11 Third-Party Providers
We may use trusted third-party providers for services such as:
- Payments
- Website hosting
- Digital delivery
- Shipping
- Analytics
- Subscription management
Relevant personal information may be shared where necessary to provide these services, in accordance with our Privacy Policy / POPIA.
3.12 Consumer Rights
Nothing in these Terms & Conditions is intended to exclude or limit any consumer right or legal responsibility that cannot lawfully be excluded or limited.
3.13 Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on our website.